VoIP Call Recording: Compliance & Quality

Enable recording (on-demand or automatic), improve quality and implement retention policies. Deployments in Canada and the United States.

Validate your use case VoIP for Call Centers

Why record calls?

  • Quality control : coaching, scoring, standardization of service.
  • Compliance : internal policies, sector requirements, traceability.
  • Resolution : clarifying disputes and validating information.
  • Training : onboarding and continuous improvement of teams.

Best practices

  • Transparency : warning message if required.
  • Retention : retention period aligned with your reality.
  • Access : roles and permissions, audit, traceability.
  • Security : hardening, encryption, backups.
Discuss Compliance & Security

Frequently Asked Questions (Recording)

Can we record only certain calls?
Yes. Recording can be enabled on demand, by queues, by DID numbers, by teams, or globally according to your rules.
Where are the recordings stored?
Depending on the architecture: local storage, cloud storage, or hybrid. We define retention, access, and security.
Is it compatible with a call center?
Yes. Recording is often combined with reports, scoring and quality workflows.

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