Privacy Policy

1. PREAMBLE

Clemento places a high priority on protecting your privacy. This policy describes how we collect, use, share, store, and protect your personal information in accordance with applicable laws, including the PIPEDA and Quebec's Law 25.

2. CONSENT

By using our digital services and platforms, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

3. RESPONSIBILITIES

Clemento has appointed a Privacy Officer responsible for ensuring compliance with this policy, handling privacy incidents, and responding to your requests.

4. CHANGES

We may update this Privacy Policy from time to time. Any changes will be posted on our site with a new update date.

5. COLLECTED INFORMATION

We collect a wide range of information, including but not limited to:

• Identity information: name, given name, date of birth, aliases
• Contact details: email address, phone, postal address
• Login information: usernames, passwords, API keys, unique device identifiers
• Technical data: IP address, browser type, operating system, cookies, web beacons, mobile identifiers
• Service usage: browsing history, interactions, preferences, GPS or approximate location data
• User-provided content: documents, photos, videos, messages, forms, comments
• Communications with customer support or our teams
• Financial or payment data, if provided
• Data from third parties or partners (e.g., social networks, third-party integrations)
• Any other information the user voluntarily provides or that we may collect automatically

6. PURPOSES

Your information may be used for:

• Providing, managing and improving our services
• Personalizing and optimizing the user experience
• Developing, testing, analyzing and designing new products or services
• Analyzing trends, behaviors and usage statistics
• Marketing, advertising campaigns and user profiling
• Ensuring security, preventing fraud and detecting anomalies
• Retaining records, complying with legal and contractual obligations
• Sharing with our partners and service providers for the above purposes
• Any other use compatible with providing or improving the services, including artificial intelligence and automated analysis

7. SECURITY

We implement appropriate technical and organizational measures to protect your personal information, including data encryption, restricted access, and secure protocols.

Clemento follows best practices and recognized standards for security and quality, such as ISO 9001, ISO 27001 and SOC 2 Type II, to structure our processes and strengthen data protection.

8. SHARING WITH THIRD PARTIES

We may share your information with service providers or technology partners when necessary, subject to strict confidentiality agreements.

9. USER RIGHTS

You have rights to access, rectify, delete, data portability and withdraw consent, in accordance with the law.

10. RETENTION AND DESTRUCTION

Your data is retained for at least 100 years or until secure voluntary destruction. After this period, it will be destroyed or anonymized in accordance with strict security protocols.

11. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, pixels, SDKs, and other tracking technologies to:

• Analyze and track the use of our services
• Measure the performance of our content and campaigns
• Personalize the user experience and content shown
• Create user profiles and segments for marketing and advertising
• Enable cross-site tracking and synchronization with our advertising partners
• Collect data even after the browser is closed or inactive

12. ADVERTISING AND ANALYTICS

We may use your data to:

• Deliver targeted advertisements on our platforms or partner platforms
• Analyze the effectiveness of our marketing and advertising campaigns
• Create detailed profiles for targeting and remarketing
• Use advertising partners and third-party technologies to track and analyze your behavior
• Combine your data with data from third-party sources to improve profile accuracy
• Automate the optimization of content, offers and recommendations

These operations may occur even without explicit consent, in accordance with this policy, and include cross-device and cross-site tracking.

13. CONTACT