VoIP for call centers: ACD, IVR, and performance

Increase productivity and the customer experience with intelligent routing, queues, reporting, and CRM integrations. Deployment in Canada and the United States.

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ACD & Queues

Call distribution, priorities, skill-based routing, SLAs, prompts and callbacks according to your operational flows.

IVR (IVR) & routing

Voice menus, schedules, transfers, rules by DID number, and multi-site routing to reduce delays.

Reports & monitoring

Dashboards, KPIs, statistics and monitoring to optimize performance and quality.

Integrations

Integration with CRM and business tools: click-to-call, customer record popups, call logging, automation.

Learn more about CRM integration →

Compliance & quality

Call recording, retention policies, quality assurance, coaching, and security (anti-fraud, hardening).

Learn more about call recording →

Frequently Asked Questions (call centers)

What is an ACD?

ACD (Automatic Call Distribution) automatically routes calls to the right agents (skills, priority, availability).

Can agent performance be measured?

Yes, via reports and dashboards (wait times, response rate, duration, quality, SLA, etc.).

Is it compatible with our CRM tools?

Yes. We integrate telephony with CRM/ERP and support tools to speed up customer follow-up.